Refund policy

We offer a 3-day return policy from the date you receive your item. Due to the sensitive nature of cosmetics and personal care products, we can only accept returns for specific reasons to ensure the health and safety of all our customers.

To be eligible for a return, your item must be:

• Unopened, unused, and in its original, sealed packaging.

• In the same condition that you received it.

• Accompanied by the original receipt or proof of purchase.

To start a return, please contact us immediately at inceptapharma622@gmail.com within the 3-day period. We will provide you with the return address and further instructions. Items sent back to us without first requesting a return will not be accepted.

Damages and Manufacturing Issues
We stand by the quality of our products. Please inspect your order immediately upon delivery.

• Contact us right away if you receive a damaged, defective, or incorrect item.

• To be eligible for a replacement or refund for these issues, you must notify us within 3 days of receiving your order and provide supporting photos or videos.

Exceptions / Non-returnable Items
For health and hygiene reasons, the following items cannot be returned or refunded:

• Opened or used products of any kind.

• Products with a broken safety seal.

• Items that are not in their original packaging.

• Sale items or gift cards.

Exchanges
We do not offer direct exchanges. The fastest way to get a product you want is to return the unopened item you have within the 3-day window. Once your return is accepted, you can make a separate purchase for the new item.

Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.

• If approved, the refund will be automatically processed to your original payment method.

• Please allow up to 10 business days for the refund to be reflected in your account.

If more than 10 business days have passed since your refund was approved, please contact us at inceptapharma622@gmail.com.